• 2025
    • A1
    • journalArticle
    Luxury in the circular economy : an engagement journey perspective Jonas Holmqvist, Charlène Berger, Arne De Keyser and Katrien Verleye UGent (2025) JOURNAL OF CONSUMER BEHAVIOUR.
    • A1
    • journalArticle
    The impact of family members on aging persons’ technology use intentions Freek Van Baelen UGent, Melissa De Regge UGent, Bart Larivière UGent, Katrien Verleye UGent and Kristof Eeckloo UGent (2025) HELIYON. 11.
    • A1
    • journalArticle
    The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals Bart Larivière UGent, Katrien Verleye UGent, Arne De Keyser, Klaas Koerten and Alexander L. Schmidt (2025) JOURNAL OF SERVICE RESEARCH. 28(1). p.35-56
  • 2024
    • A1
    • journalArticle
    Patient versus person centeredness : embracing different perspectives Ellen Pipers UGent, Melissa De Regge UGent, Jochen Bergs, Sara Leroi-Werelds, Katrien Verleye UGent and Sandra Streukens (2024) JOURNAL OF HEALTH ORGANIZATION AND MANAGEMENT. 38(3). p.430-446
    • A1
    • journalArticle
    The transformative potential of AI-enabled personalization across cultures Khalid Mehmood UGent, Katrien Verleye UGent, Arne De Keyser UGent and Bart Larivière UGent (2024) JOURNAL OF SERVICES MARKETING. 38(6). p.711-730
    • A1
    • journalArticle
    Organizational practices to co-create value with family members engaged in service journeys of their loved ones Katrien Verleye UGent and Sofie Holvoet (2024) JOURNAL OF SERVICE THEORY AND PRACTICE. 34(2). p.319-340
    • A1
    • journalArticle
    Pushing forward the transition to a circular economy by adopting an actor engagement lens Katrien Verleye UGent, Arne De Keyser, Néomie Raassens, Alex A. Alblas, Fernando Lit UGent and Josephina C. C. M. Huijben (2024) JOURNAL OF SERVICE RESEARCH. 27(1). p.69-88
  • 2023
    • A1
    • journalArticle
    Pathways to service system smartness for firms Bieke Henkens UGent, Katrien Verleye UGent, Bart Larivière UGent and Helen Perks (2023) JOURNAL OF SERVICE RESEARCH. 26(4). p.521-541
    • A1
    • journalArticle
    Piloting personalization research through data-rich environments : a literature review and future research agenda Khalid Mehmood UGent, Katrien Verleye UGent, Arne De Keyser and Bart Larivière UGent (2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.520-552
    • A1
    • journalArticle
    Realizing the economic and circular potential of sharing business models by engaging consumers Marie-Julie De Bruyne UGent and Katrien Verleye UGent (2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.493-519