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Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
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- Conference Paper
- C3
- open access
Seeing eye to eye? Aligning the view of providers and customers on circular business models for smart service systems
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Smart wearables as friends or foes? Engaging employees along smart journeys
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Ready to unlock the smartness potential? Engaging customers, employees and organizations with smart products in service systems
(2022) -
- Conference Paper
- C3
- open access
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
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Four roads to smartness : a story of configurations, value propositions, and customer logics
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The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
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Welcome to 'RATZ 2.0' : slimme brillen met een knipoog naar optimale gebruikerservaringen
(2021) -
- Journal Article
- A1
- open access
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems