Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "Service management : an integrated approach" Add to list Book Chapter Defining the service concept P. Desrumaux, Paul Gemmel (UGent) and G. Van Ossel (1998) Service management : an integrated approach. Add to list Book Chapter Performance measurement systems in service firms G. Van Ossel, W. Bruggeman, S. Desmet, Paul Gemmel (UGent) , R. Slagmulder and B. Van Looy (1998) Service management : an integrated approach. Add to list Book Chapter Analysing queuing systems in service Paul Gemmel (UGent) (1998) Service management : an integrated approach. Add to list Book Chapter Simulation as a tool in designing services Paul Gemmel (UGent) (1998) Service management : an integrated approach.