Ghent University Academic Bibliography

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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(2).
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Lieze Schoofs, Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(1).
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Changing perspectives : managerial and legal considerations regarding crisis communication

An-Sofie Claeys (UGent) and Michael Opgenhaffen

(2021) PUBLIC RELATIONS REVIEW. 47(4).
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Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues

Aurélie De Waele (UGent) , An-Sofie Claeys (UGent) and Michaël Opgenhaffen

(2020) PUBLIC RELATIONS REVIEW. 46(2).
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The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation

Lieze Schoofs (UGent) , An-Sofie Claeys (UGent) , Aurélie De Waele (UGent) and Veroline Cauberghe (UGent)

(2019) PUBLIC RELATIONS REVIEW. 45(5).
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The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

Yi Xiao, Liselot Hudders (UGent) , An-Sofie Claeys (UGent) and Veroline Cauberghe (UGent)

(2018) PUBLIC RELATIONS REVIEW. 44(5). p.794-806
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- Journal Article
- A1
- open access
Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication

Hannelore Crijns (UGent) , Veroline Cauberghe (UGent) and Liselot Hudders (UGent)

(2017) PUBLIC RELATIONS REVIEW. 43(1). p.219-234
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- Journal Article
- A1
Nonverbal cues of deception in audiovisual crisis communication

Aurélie De Waele (UGent) and An-Sofie Claeys (UGent)

(2017) PUBLIC RELATIONS REVIEW. 43(4). p.680-689
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Dirty dancing : health journalists and the pharmaceutical industry : a multi-method study on the impact of pharma PR on magazine health news

Rebeca De Dobbelaer (UGent) , Sarah Van Leuven (UGent) and Karin Raeymaeckers (UGent)

(2017) PUBLIC RELATIONS REVIEW. 43(2). p.450-459
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The role of a favorable pre-crisis reputation in protecting organizations during crises

An-Sofie Claeys (UGent) and Veroline Cauberghe (UGent)

(2015) PUBLIC RELATIONS REVIEW. 41(1). p.64-71

Academic Bibliography

Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Changing perspectives : managerial and legal considerations regarding crisis communication

Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues

The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation

The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication

Nonverbal cues of deception in audiovisual crisis communication

Dirty dancing : health journalists and the pharmaceutical industry : a multi-method study on the impact of pharma PR on magazine health news

The role of a favorable pre-crisis reputation in protecting organizations during crises

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