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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners
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Changing perspectives : managerial and legal considerations regarding crisis communication
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Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues
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The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation
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The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention
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- Journal Article
- A1
- open access
Terrorism threat in Belgium : the resilience of Belgian citizens and the protection of governmental reputation by means of communication
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Nonverbal cues of deception in audiovisual crisis communication
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Dirty dancing : health journalists and the pharmaceutical industry : a multi-method study on the impact of pharma PR on magazine health news
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The role of a favorable pre-crisis reputation in protecting organizations during crises