Show 250 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "MANAGING SERVICE QUALITY" Add to list Journal Article A1 Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter? Yves Van Vaerenbergh (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent) (2014) MANAGING SERVICE QUALITY. 24(1). p.45-62 Add to list Journal Article A1 open access Service recovery's impact on customers next-in-line Yves Van Vaerenbergh (UGent) , Iris Vermeir (UGent) and Bart Larivière (UGent) (2013) MANAGING SERVICE QUALITY. 23(6). p.495-512 Add to list Journal Article A2 Methodologies for innovation and improvement of services in tourism Willy Faché (UGent) (2000) MANAGING SERVICE QUALITY. 10. p.356-366 Add to list Journal Article A2 Financial advice: observing the client-advisor interaction process H Greve, Rudolf Frambach and T Verhallen (1996) MANAGING SERVICE QUALITY. 2. p.35-48