Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "JOURNAL OF PUBLIC TRANSPORTATION" Add to list Journal Article A1 open access The role of specificity and apologies in excuse messages following train delay Emiel Cracco (UGent) , Nicolas Dirix (UGent) and Christopher P Reinders Folmer (2017) JOURNAL OF PUBLIC TRANSPORTATION. 20(2). p.131-151