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Falling back on numbers : when preference for numerical product information increases after a personal control threat
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Misresponse to survey questions : a conceptual framework and empirical test of the effects of reversals, negations, and polar opposite core concepts
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Clicks as a healthy alternative to bricks : how online grocery shopping reduces vice purchases
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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Misresponse to reversed and negated items in surveys: a review