Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "International service research conference, Abstracts" Add to list Conference Paper C3 open access Speak my language if you want me to come back! Service language's impact on return intentions Yves Van Vaerenbergh (UGent) and Jonas Holmqvist (2012) International service research conference, Abstracts. Add to list Conference Paper C3 The different impact of customer recovery and process recovery communication on controllability and stability attributions Yves Van Vaerenbergh (UGent) , Bart Larivière (UGent) and Iris Vermeir (UGent) (2010) International service research conference, Abstracts.