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The message is clear : an L1 business perspective on non-target-like formulaic expressions in L2 German
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Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns
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A cross-linguistic study of metacommunication in online hotel reviews
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- Journal Article
- A1
- open access
Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis
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Further notes on sociolinguistic scales
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Sociolinguistic scales