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A quantitative and qualitative study of the link between business process management and digital innovation
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How shall we meet? Understanding the importance of meeting mode capabilities for different meeting objectives
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Choosing the right business process maturity model
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Framework for user acceptance: clustering for fine-grained results
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Inferring comprehensible business/ICT alignment rules
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Integrating the voice of customers through call center emails into a decision support system for chum prediction
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The role of pleasure in web site success
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The conceptualization and empirical validation of web site user satisfaction