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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
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'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
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Responding to negative hotel reviews : a cross-linguistic perspective on online rapport-management
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Does addiction belong in modernity? Discursive strategies of exclusion in Polish public awareness campaigns
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Cartoons as interdiscourse : a quali-quantitative analysis of social representations based on collective imagination in cartoons produced after the Charlie Hebdo attack
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Negative hotel reviews on TripAdvisor : a cross-linguistic analysis
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Dutch-Chinese repertoires and language Ausbau in superdiversity : a view from digital media