Show 50 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "Business process management cases : digital innovation and business transformation ... Add to list Book Chapter Kiss the documents! How the city of Ghent digitizes its services processes Amy Van Looy (UGent) and Sabine Rotthier (2018) Business process management cases : digital innovation and business transformation in practice. p.187-204