Show 5 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: parent exact "Advances in Services Marketing and Management', volume 4, 1997" Add to list Miscellaneous Empowerment in a Service Environment Roland Van Dierdonck (UGent) , B VAN LOOY, K KROLS and S DESMET (1997) Advances in Services Marketing and Management', volume 4, 1997.