Ghent University Academic Bibliography

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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

Sofie Decock (UGent)

(2022) DISCOURSE CONTEXT & MEDIA. 45.
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- Journal Article
- A1
- open access
Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?

Ana Isabel Lopes, Nathalie Dens and Patrick De Pelsmacker (UGent)

(2022) JOURNAL OF ELECTRONIC COMMERCE RESEARCH. 23(1). p.1-12
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Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms

Matthias Bogaert (UGent) , Michel Ballings, Dirk Van den Poel (UGent) and Asil Oztekin

(2021) DECISION SUPPORT SYSTEMS. 147.
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Managing organizational attractiveness after a negative employer review : company response strategies and review consensus

Marieke Carpentier and Greet Van Hoye (UGent)

(2021) EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY. 30(2). p.274-291
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Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis

Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker (UGent) and Freya De Keyzer (UGent)

(2021) ONLINE INFORMATION REVIEW. 45(1). p.1-20
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Disclosure of vlog advertising targeted to children

Steffi De Jans (UGent) and Liselot Hudders (UGent)

(2020) JOURNAL OF INTERACTIVE MARKETING. 52. p.1-19
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#Sponsored! How the recognition of sponsoring on Instagram posts affects adolescents’ brand evaluations through source evaluations

Steffi De Jans (UGent) , Dieneke Van de Sompel (UGent) , Marijke De Veirman (UGent) and Liselot Hudders (UGent)

(2020) COMPUTERS IN HUMAN BEHAVIOR. 109.
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- PhD Thesis
Word-of-mouth in recruitment : new directions

Sara Stockman

(2020)
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Nanouk Verhulst (UGent) , Iris Vermeir (UGent) , Hendrik Slabbinck (UGent) , Bart Larivière (UGent) , Maurizio Mauri and Vincenzo Russo

(2020) JOURNAL OF RETAILING AND CONSUMER SERVICES. 57.
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- Journal Article
- A1
- open access
Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies

Hira Kanwal (UGent) and Greet Van Hoye (UGent)

(2020) TOURISM MANAGEMENT PERSPECTIVES. 36.

Academic Bibliography

Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?

Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms

Managing organizational attractiveness after a negative employer review : company response strategies and review consensus

Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis

Disclosure of vlog advertising targeted to children

#Sponsored! How the recognition of sponsoring on Instagram posts affects adolescents’ brand evaluations through source evaluations

Word-of-mouth in recruitment : new directions

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies

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