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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
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- Journal Article
- A1
- open access
Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?
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Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms
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Managing organizational attractiveness after a negative employer review : company response strategies and review consensus
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Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis
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Disclosure of vlog advertising targeted to children
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#Sponsored! How the recognition of sponsoring on Instagram posts affects adolescents’ brand evaluations through source evaluations
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Word-of-mouth in recruitment : new directions
(2020) -
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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- Journal Article
- A1
- open access
Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies