Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "ustomer dissatisfaction" Add to list Journal Article A1 open access Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews Nicolas Ruytenbeek (UGent) , Marie Verschraegen and Sofie Decock (UGent) (2021) JOURNAL OF PRAGMATICS. 186. p.289-307