Show 100 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "time for value" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Add to list Conference Paper C1 open access Designing the customer journey in a service delivery network: evidence from cancer patient treatments Kaat De Pourcq (UGent) , Paul Gemmel (UGent) and Katrien Verleye (UGent) (2016) 14th International Research Conference in Service Management.