Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "supportiveness" Add to list Miscellaneous How to deal with Facebook comments during a product-harm crisis? The impact of a personalized organizational response to supportive vs. non-supportive comments of consumers Hannelore Crijns (UGent) , Veroline Cauberghe (UGent) , Liselot Hudders (UGent) and An-Sofie Claeys (2015)