Show 50 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "social exchange theory" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Add to list Journal Article A1 open access Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (UGent) (2014) JOURNAL OF SERVICE RESEARCH. 17(1). p.68-84 Add to list Conference Paper C3 Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2011) 12th annual international research symposium on service excellence in management, Abstracts.