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Academic Bibliography

Search 200 years of publications by Ghent University researchers.

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1 – 5 of 5 publications

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conference (2)
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Your filters: cql: keyword exact "smart service systems"

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- Conference Paper
- C3
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Frontiers in Service 2023, Abstracts.
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- Conference Paper
- C3
Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Martin Mende (UGent)

(2023) Belgian Service Research Day, Abstracts.
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- Journal Article
- A1
- open access
Pathways to service system smartness for firms

Bieke Henkens (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) and Helen Perks

(2023) JOURNAL OF SERVICE RESEARCH. 26(4). p.521-541
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- PhD Thesis
Ready to unlock the smartness potential? Engaging customers, employees and organizations with smart products in service systems

Bieke Henkens (UGent)

(2022)
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- Miscellaneous
Welcome to 'RATZ 2.0' : slimme brillen met een knipoog naar optimale gebruikerservaringen

Bieke Henkens (UGent) and Bart Larivière (UGent)

(2021)

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