Show
Sort by
-
- Book Chapter
- open access
Customer engagement in technology-based and high-contact interfaces
-
Paradoxical tensions when developing service innovations in a network setting
-
- Journal Article
- A1
- open access
The co-creation experience from the customer perspective: its measurement and determinants
-
Designing service interfaces for customer engagement in the creation of value
-
Turning customer feedback into gold: challenges and hindrances
-
Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces
(2013)