Show 100 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "scale development" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Add to list Journal Article A1 open access Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (UGent) (2014) JOURNAL OF SERVICE RESEARCH. 17(1). p.68-84 Add to list Conference Paper C3 The co-creation experience from the customer perspective: an experiment in designing compelling environments Katrien Verleye (UGent) and Valarie Zeithaml (2011) Proceedings of the Frontiers in Service Conference.