Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "organizations" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Add to list Journal Article A1 open access Engaged customers as job Resources or demands for frontline employees? Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2016) JOURNAL OF SERVICE THEORY AND PRACTICE. 26(3). p.363-383 Add to list Journal Article A1 open access The co-creation experience from the customer perspective: its measurement and determinants Katrien Verleye (UGent) (2015) JOURNAL OF SERVICE MANAGEMENT. 26(2). p.321-342