Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "nursing homes" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Add to list Journal Article A1 open access Engaged customers as job Resources or demands for frontline employees? Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2016) JOURNAL OF SERVICE THEORY AND PRACTICE. 26(3). p.363-383 Add to list Conference Paper C3 Turning customer feedback into gold: challenges and hindrances Katrien Verleye (UGent) and Yves Van Vaerenbergh (UGent) (2014) AMA SERVSIG 2014, Abstracts. Add to list Conference Paper C3 Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2011) 12th annual international research symposium on service excellence in management, Abstracts.