Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions News feed Embed this list Save this search Mark all Export Your filters: cql: keyword exact "nursing homes" cql: author exact 002002199329 or (type exact bookEditor and editor exact 002002199329) Mark journalArticle A1 open access Engaged customers as job Resources or demands for frontline employees? Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2016) JOURNAL OF SERVICE THEORY AND PRACTICE. 26(3). p.363-383 Mark conference C3 Turning customer feedback into gold: challenges and hindrances Katrien Verleye (UGent) and Yves Van Vaerenbergh (UGent) (2014) AMA SERVSIG 2014, Abstracts. Mark conference C3 Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior Katrien Verleye (UGent) , Paul Gemmel (UGent) and Deva Rangarajan (2011) 12th annual international research symposium on service excellence in management, Abstracts.