Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "email responses to customer complaints" Add to list PhD Thesis Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints Rebecca Van Herck (2021) Add to list Journal Article A1 Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns Rebecca Van Herck, Babette Dobbenie and Sofie Decock (UGent) (2021) INTERCULTURAL PRAGMATICS. 18(2). p.203-243