Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: keyword exact "customer loyalty" Add to list Journal Article A1 open access How much compensation is too much? An investigation of the effectiveness of financial overcompensation as a means to enhance customer loyalty Tessa Haesevoets (UGent) , Alain Van Hiel (UGent) , Mario Pandelaere (UGent) , Dries Bostyn (UGent) and David De Cremer (2017) JUDGMENT AND DECISION MAKING. 12(2). p.183-197 Add to list Journal Article A1 A longitudinal examination of customer commitment and loyalty Bart Larivière (UGent) , TL Keiningham, B Cooil, L Aksoy and EC Malthouse (2014) JOURNAL OF SERVICE MANAGEMENT. 25(1). p.75-100 Add to list Journal Article A1 Extending the prevalent consumer loyalty modelling: the role of habit strength Svein Ottar Olsen, Ana Alina Tudoran, Karen Brunsø and Wim Verbeke (UGent) (2013) EUROPEAN JOURNAL OF MARKETING. 47(1-2). p.303-323 Add to list PhD Thesis open access Price rigidity in Europe and the US: measurement and explanation using scanner data Benjamin Verhelst (UGent) (2012)