Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: keyword exact "customer" Add to list Journal Article A1 Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies Hira Kanwal (UGent) and Greet Van Hoye (UGent) (2020) TOURISM MANAGEMENT PERSPECTIVES. 36. Add to list Journal Article A1 open access What information do shoppers share? The effect of personnel-, retailer-, and country-trust on willingness to share information Monica Grosso, Sandro Castaldo, Hua (Ariel) Li and Bart Larivière (UGent) (2020) JOURNAL OF RETAILING. 96(4). p.524-547 Add to list Journal Article A1 Evaluating multi-label classifiers and recommender systems in the financial service sector Matthias Bogaert (UGent) , Justine Lootens, Dirk Van den Poel (UGent) and Michel Ballings (2019) EUROPEAN JOURNAL OF OPERATIONAL RESEARCH. 279(2). p.620-634 Add to list Journal Article A1 Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services Adina Dudau, Russ Glennon and Bram Verschuere (UGent) (2019) PUBLIC MANAGEMENT REVIEW. 21(11). p.1577-1594 Add to list Journal Article A1 open access The influence of value chain integration on performance : an empirical study of the malt barley value chain in Ethiopia Mulugeta Watabaji (UGent) , Adrienn Molnar (UGent) , Manoj Kumar Dora (UGent) and Xavier Gellynck (UGent) (2016) INTERNATIONAL FOOD AND AGRIBUSINESS MANAGEMENT REVIEW. 19(4). p.79-94 Add to list Journal Article A1 Asymmetric relationships in networked agricultural innovation processes Evelien Lambrecht (UGent) , Bianka Kühne (UGent) and Xavier Gellynck (UGent) (2015) BRITISH FOOD JOURNAL. 117(7). p.1810-1825 Add to list Journal Article A1 open access Front-office/back-office configurations and operational performance in complex health services Paul Gemmel (UGent) , Thomas van Steenis and Bert Meijboom (2014) BRAIN INJURY. 28(3). p.347-356 Add to list Journal Article A1 Queue content analisys in a 2-class discrete-time queueing system under the slot-bound priority service rule Sofian De Clercq (UGent) , Bart Steyaert (UGent) and Herwig Bruneel (UGent) (2012) MATHEMATICAL PROBLEMS IN ENGINEERING. Add to list Journal Article A1 The network organisation of consumer complaints Luis E C Rocha (UGent) and P. Holme (2010) EPL. 91(2).