Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: keyword exact "complaint handling" Add to list Journal Article A1 The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization Rebecca Van Herck, Sofie Decock (UGent) , Bernard De Clerck (UGent) and Liselot Hudders (UGent) (2022) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. Add to list PhD Thesis Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints Rebecca Van Herck (2021)