Ghent University Academic Bibliography

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- Journal Article
- A1
Developing a tool for process-oriented appraisals and rewards : design science research

Aygun Shafagatova (UGent) and Amy Van Looy (UGent)

(2020) JOURNAL OF SOFTWARE-EVOLUTION AND PROCESS.
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The impact of stakeholder involvement in hospital policy decision-making : a study of the hospital’s business processes

Simon Malfait (UGent) , Ann Van Hecke (UGent) , Johan Hellings, Griet De Bodt and Kristof Eeckloo (UGent)

(2017) ACTA CLINICA BELGICA. 72(1). p.63-71
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- Journal Article
- A1
- open access
Business process performance measurement : a structured literature review of indicators, measures and metrics

Amy Van Looy (UGent) and Aygun Shafagatova (UGent)

(2016) SPRINGERPLUS. 5.
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- Book Chapter
On the importance of non-technical process capabilities to support digital innovations

Amy Van Looy (UGent)

(2015) BPM : driving innovation in a digital world. p.259-274
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- Book Chapter
Business process maturity models: what's in a name?

Amy Van Looy (UGent)

(2014) Business process management : practical guidelines to successful implementations. p.619-641
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Choosing the right business process maturity model

Amy Van Looy (UGent) , Manu De Backer (UGent) , Geert Poels (UGent) and Monique Snoeck

(2013) INFORMATION & MANAGEMENT. 50(7). p.466-488
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- Journal Article
- A1
- open access
Invariant conditions in value system simulation models

Wim Laurier (UGent) and Geert Poels (UGent)

(2013) DECISION SUPPORT SYSTEMS. 56. p.275-287
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Which business process maturity model best fits your organization?

Amy Van Looy (UGent)

(2013) Business Process Trends. 2013(july). p.1-6
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- PhD Thesis
Business process maturity: a comparative study on a sample of business process maturity models

Amy Van Looy (UGent)

(2012)

Academic Bibliography

Developing a tool for process-oriented appraisals and rewards : design science research

The impact of stakeholder involvement in hospital policy decision-making : a study of the hospital’s business processes

Business process performance measurement : a structured literature review of indicators, measures and metrics

On the importance of non-technical process capabilities to support digital innovations

Business process maturity models: what's in a name?

Choosing the right business process maturity model

Invariant conditions in value system simulation models

Which business process maturity model best fits your organization?

Business process maturity: a comparative study on a sample of business process maturity models

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