Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "Webcare" Add to list Journal Article A1 open access How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses Mathias Seghers (UGent) , Bernard De Clerck (UGent) and ChloƩ Lybaert (UGent) (2022) LINGUA. 272. Add to list Journal Article A2 open access Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction Mathias Seghers (UGent) , Bernard De Clerck (UGent) and ChloƩ Lybaert (UGent) (2021) NEDERLANDSE TAALKUNDE (GRONINGEN). 26(3). p.363-399 Add to list Journal Article A1 'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy Rebecca Van Herck, Sofie Decock (UGent) and Bernard De Clerck (UGent) (2020) DISCOURSE CONTEXT & MEDIA. 38.