Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: keyword exact "Waiting experience" Add to list Journal Article A1 open access Implications of customer participation in outsourcing non-core services to third parties Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent) (2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458