Ghent University Academic Bibliography

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Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence

Saddam Abdullah (UGent) , Philippe Van Cauwenberge (UGent) , Heidi Vander Bauwhede (UGent) and Peter O'Connor

(2024) CORNELL HOSPITALITY QUARTERLY. 65(3). p.378-392
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(im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications

Bridgit Corinne Fastrich (UGent)

(2024) INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION. 61(1). p.39-69
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The value of context-specific studies for marketing

Stefan Stremersch (UGent) , Jorge Gonzalez, Albert Valenti and Julian Villanueva

(2023) JOURNAL OF THE ACADEMY OF MARKETING SCIENCE. 51(1). p.50-65
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Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

Sofie Decock (UGent)

(2022) DISCOURSE CONTEXT & MEDIA. 45.
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User-generated reviews and the financial performance of restaurants

Saddam Abdullah (UGent) , Philippe Van Cauwenberge (UGent) , Heidi Vander Bauwhede (UGent) and Peter O'Connor

(2022) INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 34(10). p.3697-3714
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Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?

Ana Isabel Lopes, Nathalie Dens and Patrick De Pelsmacker (UGent)

(2022) JOURNAL OF ELECTRONIC COMMERCE RESEARCH. 23(1). p.1-12
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Managing organizational attractiveness after a negative employer review : company response strategies and review consensus

Marieke Carpentier and Greet Van Hoye (UGent)

(2021) EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY. 30(2). p.274-291
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Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms

Matthias Bogaert (UGent) , Michel Ballings, Dirk Van den Poel (UGent) and Asil Oztekin

(2021) DECISION SUPPORT SYSTEMS. 147.
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Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis

Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker (UGent) and Freya De Keyzer (UGent)

(2021) ONLINE INFORMATION REVIEW. 45(1). p.1-20
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Disclosing sponsored Instagram posts : the role of material connection with the brand and message-sidedness when disclosing covert advertising

Marijke De Veirman (UGent) and Liselot Hudders (UGent)

(2020) INTERNATIONAL JOURNAL OF ADVERTISING. 39(1). p.94-130

Academic Bibliography

Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence

(im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications

The value of context-specific studies for marketing

Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation

User-generated reviews and the financial performance of restaurants

Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?

Managing organizational attractiveness after a negative employer review : company response strategies and review consensus

Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms

Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis

Disclosing sponsored Instagram posts : the role of material connection with the brand and message-sidedness when disclosing covert advertising

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