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Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence
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(im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
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- Journal Article
- A1
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The value of context-specific studies for marketing
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- Journal Article
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- open access
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
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User-generated reviews and the financial performance of restaurants
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- Journal Article
- A1
- open access
Valence and attribute repetition in negative sets of online reviews : (when) can positive reviews overcome negative ones?
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Managing organizational attractiveness after a negative employer review : company response strategies and review consensus
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- Journal Article
- A1
- open access
Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms
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Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis
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Disclosing sponsored Instagram posts : the role of material connection with the brand and message-sidedness when disclosing covert advertising