Ghent University Academic Bibliography

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- Journal Article
- A1
- open access
Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence

Saddam Abdullah (UGent) , Philippe Van Cauwenberge (UGent) , Heidi Vander Bauwhede (UGent) and Peter O'Connor

(2024) CORNELL HOSPITALITY QUARTERLY. 65(3). p.378-392
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User-generated reviews and the financial performance of restaurants

Saddam Abdullah (UGent) , Philippe Van Cauwenberge (UGent) , Heidi Vander Bauwhede (UGent) and Peter O'Connor

(2022) INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT. 34(10). p.3697-3714
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- Book Chapter
- open access
Discourse markers in Italian digital context : expressing involvement and reviewers' attitude on TripAdvisor

Linda Badan (UGent) and Irene Cenni (UGent)

(2022) Analyzing digital discourses : between convergence and controversy. p.77-103
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- Journal Article
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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

Nicolas Ruytenbeek (UGent) , Marie Verschraegen and Sofie Decock (UGent)

(2021) JOURNAL OF PRAGMATICS. 186. p.289-307
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Business responses to positive reviews online : face-work on TripAdvisor

Irene Cenni (UGent) and Patrick Goethals (UGent)

(2021) JOURNAL OF PRAGMATICS. 180. p.38-50
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A cross-linguistic study of metacommunication in online hotel reviews

Irene Cenni (UGent) , Patrick Goethals (UGent) and Camilla Vásquez

(2020) INTERCULTURAL PRAGMATICS. 17(4). p.445-470
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Responding to negative hotel reviews : a cross-linguistic perspective on online rapport-management

Irene Cenni (UGent) and Patrick Goethals (UGent)

(2020) DISCOURSE CONTEXT & MEDIA. 37.
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- Journal Article
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- open access
Positive reviews on TripAdvisor : a cross-linguistic study of contemporary digital tourism discourse

Irene Cenni (UGent) and Patrick Goethals (UGent)

(2020) ONOMAZEIN. p.18-40
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Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services

Gérson Tontini, Graziela dos Santos Bento, Thaíse Caroline Milbratz, Barbara Kobuszewski Volles (UGent) and Daniela Ferrari

(2017) INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. 66. p.106-116

Academic Bibliography

Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence

User-generated reviews and the financial performance of restaurants

Discourse markers in Italian digital context : expressing involvement and reviewers' attitude on TripAdvisor

Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews

Business responses to positive reviews online : face-work on TripAdvisor

A cross-linguistic study of metacommunication in online hotel reviews

Responding to negative hotel reviews : a cross-linguistic perspective on online rapport-management

Positive reviews on TripAdvisor : a cross-linguistic study of contemporary digital tourism discourse

Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services

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