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Face-threatening e-mail complaint negotiation in a multilingual business environment: A discursive analysis of customer complaint and disagreement strategies
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- Journal Article
- A2
- open access
Recouvrir pour recouvrer: remémoration et disparition dans Notre Combat de Linda Ellia
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Requesting in Italian as foreign language: pragmatic and prosodic features
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A speech-act model for talking to management: building a framework for evaluating communication within the SRI engagement process