Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "Service guarantees" Add to list Journal Article A1 Customer intentions to invoke service guarantees: does excellence in service recovery, type of guarantee, and cultural orientation matter? Yves Van Vaerenbergh (UGent) , Arne De Keyser (UGent) and Bart Larivière (UGent) (2014) MANAGING SERVICE QUALITY. 24(1). p.45-62