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Antecedents and consequences of students’ attitudes towards internationally accredited business schools : a signalling theory perspective
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Do passengers feel convenient when they transfer at the transportation hub?
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Investigating the impact of virtual tourism on travel intention during the post-COVID-19 era : evidence from China
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Boosting perceived customer orientation as a driver of patient satisfaction
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- Journal Article
- A1
- open access
Headache service quality : the role of specialized headache centres within structured headache services, and suggested standards and criteria as centres of excellence
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- Journal Article
- A1
- open access
Throughput efficiency and service quality after process redesign at a cancer day care unit: Two sides of the coin?
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Language discordance and technological mediation in healthcare service encounters : a contrastive experiment
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Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services
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Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital
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Service quality of ambulatory care: a comparative mixed-method case study of two Belgian healthcare facilities