Ghent University Academic Bibliography

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Goal multiplicity and innovation : how social and economic goals affect open innovation and innovation performance

Ute Stephan, Petra Andries (UGent) and Alain Daou

(2019) JOURNAL OF PRODUCT INNOVATION MANAGEMENT. 36(6). p.721-743
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- Book Chapter
- open access
Customer engagement in technology-based and high-contact interfaces

Katrien Verleye (UGent) and Arne De Keyser

(2016) Customer engagement : contemporary issues and challenges. p.137-151
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- Journal Article
- A1
- open access
The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye (UGent)

(2015) JOURNAL OF SERVICE MANAGEMENT. 26(2). p.321-342
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Paradoxical tensions when developing service innovations in a network setting

Katrien Verleye (UGent) and Joris Voets (UGent)

(2015) QUIS14 symposium, Proceedings : Accelerate the Impact of Service Research. p.92-101
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- Book Chapter
Designing service interfaces for customer engagement in the creation of value

Katrien Verleye (UGent)

(2014) Customer experience management : enhancing experience and value through service management. p.73-97
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- Conference Paper
- C3
Turning customer feedback into gold: challenges and hindrances

Katrien Verleye (UGent) and Yves Van Vaerenbergh (UGent)

(2014) AMA SERVSIG 2014, Abstracts.
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- PhD Thesis
Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces

Katrien Verleye (UGent)

(2013)
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Identifying and assessing Lead User ideas in order to foster ICT-innovation: case study digital TV

Dimitri Schuurman (UGent) , Lieven De Marez (UGent) and Katrien De Moor (UGent)

(2010) Proceedings of the XXI ISPIM Conference.

Academic Bibliography

Goal multiplicity and innovation : how social and economic goals affect open innovation and innovation performance

Customer engagement in technology-based and high-contact interfaces

The co-creation experience from the customer perspective: its measurement and determinants

Paradoxical tensions when developing service innovations in a network setting

Designing service interfaces for customer engagement in the creation of value

Turning customer feedback into gold: challenges and hindrances

Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces

Identifying and assessing Lead User ideas in order to foster ICT-innovation: case study digital TV

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