Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "PRODUCT REVIEWS" Add to list Journal Article A1 'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews Nathalie Dens, Patrick De Pelsmacker (UGent) and Nathalia Purnawirawan (2015) JOURNAL OF SERVICE MANAGEMENT. 26(3). p.486-515