Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "MEASURING SERVICE QUALITY" Add to list Journal Article A1 Channels in the mirror: an alignable model for assessing customer satisfaction in concurrent channel systems Maik Hammerschmidt, Tomas Falk and Bert Weijters (UGent) (2016) JOURNAL OF SERVICE RESEARCH. 19(1). p.88-101