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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
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Is extreme response style domain specific? Findings from two studies in four countries
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The ‘I’ in extreme responding
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Scale format effects on response option interpretation and use
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An empirical assessment of the cross-national measurement validity of graded paired comparisons
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Response styles in survey research: a literature review of antecedents, consequences, and remedies
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- Journal Article
- A1
- open access
The effect of familiarity with the response category labels on item response to likert
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The Stability of Individual Response Styles
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Using ad hoc measures for response styles: a cautionary note