Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Download search results Subscribe to news feed Your filters: cql: keyword exact "I TRUST" Add to list Journal Article A1 open access How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses Mathias Seghers (UGent) , Bernard De Clerck (UGent) and ChloƩ Lybaert (UGent) (2022) LINGUA. 272.