Ghent University Academic Bibliography

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Measuring predictors of psychopathology in Italian adolescents : forgiveness, avoidance and revenge

Barbara Barcaccia, Salvatore Ioverno (UGent) , Marco Salvati, Oleg N. Medvedev, Susanna Pallini and Giovanni Maria Vecchio

(2022) CURRENT PSYCHOLOGY.
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Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Lieze Schoofs, Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(1).
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Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

Gijs Fannes and An-Sofie Claeys (UGent)

(2022) PUBLIC RELATIONS REVIEW. 48(2).
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Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation

Lieze Schoofs (UGent) and An-Sofie Claeys (UGent)

(2021) JOURNAL OF BUSINESS RESEARCH. 130. p.271-282
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Repairing trust between individuals and groups : the effectiveness of apologies in interpersonal and intergroup contexts

Christopher P. Reinders Folmer, Tim Wildschut, Tessa Haesevoets (UGent) , Jonas De keersmaecker, Jasper Van Assche (UGent) and Paul A. M. Van Lange

(2021) INTERNATIONAL REVIEW OF SOCIAL PSYCHOLOGY. 34(1).
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The power of empathy : the dual impacts of an emotional voice in organizational crisis communication

Aurélie De Waele (UGent) , Lieze Schoofs (UGent) and An-Sofie Claeys (UGent)

(2020) JOURNAL OF APPLIED COMMUNICATION RESEARCH. 48(3). p.350-371
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The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

Yi Xiao, Liselot Hudders (UGent) , An-Sofie Claeys (UGent) and Veroline Cauberghe (UGent)

(2018) PUBLIC RELATIONS REVIEW. 44(5). p.794-806
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The role of specificity and apologies in excuse messages following train delay

Emiel Cracco (UGent) , Nicolas Dirix (UGent) and Christopher P Reinders Folmer

(2017) JOURNAL OF PUBLIC TRANSPORTATION. 20(2). p.131-151
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Is trust for sale? The effectiveness of financial compensation for repairing competence- versus integrity-based trust violations

Tessa Haesevoets (UGent) , Chris Reinders Folmer (UGent) and Alain Van Hiel (UGent)

(2015) PLOS ONE. 10(12).
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When the past strikes the present : performing requiems for the Marikana massacre

Sofie de Smet (UGent) , Marieke Breyne and Christel Stalpaert (UGent)

(2015) SOUTH AFRICAN THEATRE JOURNAL. 28(3). p.222-241

Academic Bibliography

Measuring predictors of psychopathology in Italian adolescents : forgiveness, avoidance and revenge

Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners

Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation

Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation

Repairing trust between individuals and groups : the effectiveness of apologies in interpersonal and intergroup contexts

The power of empathy : the dual impacts of an emotional voice in organizational crisis communication

The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

The role of specificity and apologies in excuse messages following train delay

Is trust for sale? The effectiveness of financial compensation for repairing competence- versus integrity-based trust violations

When the past strikes the present : performing requiems for the Marikana massacre

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