Show 10 5 10 15 20 50 100 250 Sort by year (new to old) Actions Save this search Download search results Subscribe to news feed Your filters: cql: keyword exact "Customer experience" Add to list Journal Article A1 open access Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature Arne De Keyser (UGent) , Katrien Verleye (UGent) , Katherine Lemon, Timothy Keiningham and Philipp Klaus (2020) JOURNAL OF SERVICE RESEARCH. 23(4). p.433-455 Add to list Journal Article A1 A neurophysiological exploration of the dynamic nature of emotions during the customer experience Nanouk Verhulst (UGent) , Iris Vermeir (UGent) , Hendrik Slabbinck (UGent) , Bart Larivière (UGent) , Maurizio Mauri and Vincenzo Russo (2020) JOURNAL OF RETAILING AND CONSUMER SERVICES. 57. Add to list Journal Article A1 "Service Encounter 2.0" : an investigation into the roles of technology, employees and customers Bart Larivière (UGent) , David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wuenderlich and Arne De Keyser (UGent) (2017) JOURNAL OF BUSINESS RESEARCH. 79. p.238-246 Add to list Conference Paper C1 open access Designing the customer journey in a service delivery network: evidence from cancer patient treatments Kaat De Pourcq (UGent) , Paul Gemmel (UGent) and Katrien Verleye (UGent) (2016) 14th International Research Conference in Service Management. Add to list Book Chapter Designing service interfaces for customer engagement in the creation of value Katrien Verleye (UGent) (2014) Customer experience management : enhancing experience and value through service management. p.73-97 Add to list Conference Paper C3 The co-creation experience from the customer perspective: an experiment in designing compelling environments Katrien Verleye (UGent) and Valarie Zeithaml (2011) Proceedings of the Frontiers in Service Conference.