Show
Sort by
-
- Journal Article
- A1
- open access
The impact of customer ties and industry segment maturity on business model adaptation in an emerging industry
-
Viewpoint : using neuroscience tools in service research
-
- Journal Article
- A1
- open access
From third party to significant other for service encounters : a systematic review on third-party roles and their implications
-
A cross-linguistic study of metacommunication in online hotel reviews
-
- Journal Article
- A1
- open access
Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems
-
On realising the utopian potential of big data analytics for maximising return on marketing investments
-
- Journal Article
- A2
- open access
Overcoming barriers to experimentation in business-to-business living labs
-
- Journal Article
- A1
- open access
Identifying influencers in a social network : the value of real referral data
-
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties, and happiness
-
Perceived importance of native language use in service encounters