Ghent University Academic Bibliography

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The impact of customer ties and industry segment maturity on business model adaptation in an emerging industry

Lien Denoo, Helena Yli-Renko and Bart Clarysse (UGent)

(2022) STRATEGIC ENTREPRENEURSHIP JOURNAL.
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Viewpoint : using neuroscience tools in service research

Nanouk Verhulst (UGent) , Iris Vermeir (UGent) and Hendrik Slabbinck (UGent)

(2021) JOURNAL OF SERVICES MARKETING. 35(2). p.248-260
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From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(4). p.533-559
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A cross-linguistic study of metacommunication in online hotel reviews

Irene Cenni (UGent) , Patrick Goethals (UGent) and Camilla Vásquez

(2020) INTERCULTURAL PRAGMATICS. 17(4). p.445-470
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Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems

Vicky Story, Judy Zolkiewski, Katrien Verleye (UGent) , Amin Nazifi, Claire Hannibal, Anthony Grimes and Liliane Abboud

(2020) JOURNAL OF BUSINESS RESEARCH. 116. p.401-411
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On realising the utopian potential of big data analytics for maximising return on marketing investments

Dries Benoit (UGent) , S. Lessmann and W. Verbeke

(2020) JOURNAL OF MARKETING MANAGEMENT. 36(3-4). p.233-247
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Overcoming barriers to experimentation in business-to-business living labs

Ruben D'Hauwers, Aron-Levi Herregodts (UGent) , Annabel Georges (UGent) , Lynn Coorevits, Dimitri Schuurman (UGent) , Olivier Rits and Pieter Ballon

(2017) TECHNOLOGY INNOVATION MANAGEMENT REVIEW. 7(2). p.20-26
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Identifying influencers in a social network : the value of real referral data

Iris Roelens, Philippe Baecke and Dries Benoit (UGent)

(2016) DECISION SUPPORT SYSTEMS. 91. p.25-36
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Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties, and happiness

Aksoy Lerzan, Timothy L Keiningham, Alexander Buoye, Bart Larivière (UGent) , Luke Williams and Ian Wilson

(2015) JOURNAL OF BUSINESS RESEARCH. 68(12). p.2464-2476
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Perceived importance of native language use in service encounters

Holmqvist Jonas and Yves Van Vaerenbergh (UGent)

(2013) SERVICE INDUSTRIES JOURNAL. 33(15-16). p.1659-1671

Academic Bibliography

The impact of customer ties and industry segment maturity on business model adaptation in an emerging industry

Viewpoint : using neuroscience tools in service research

From third party to significant other for service encounters : a systematic review on third-party roles and their implications

A cross-linguistic study of metacommunication in online hotel reviews

Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems

On realising the utopian potential of big data analytics for maximising return on marketing investments

Overcoming barriers to experimentation in business-to-business living labs

Identifying influencers in a social network : the value of real referral data

Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties, and happiness

Perceived importance of native language use in service encounters

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