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The impact of port service quality on customer satisfaction : the case of clearing and forwarding agents in Kuwait Shuwaikh Port
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(im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
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- Journal Article
- A1
- open access
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
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- Journal Article
- A1
- open access
Review ratings, sentiment in review comments, and restaurant profitability : firm-level evidence
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- Journal Article
- A1
- open access
Customer perceptions of firm innovativeness and market performance : a nation-level, longitudinal, cross-industry examination
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Exploring satisfaction with air-HSR intermodal services : a Bayesian network analysis
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Disentangling satisfaction of tenants on science parks : a multiple case study in Belgium
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
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An empirical study of electronic reverse auction project outcomes
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'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews