Ghent University Academic Bibliography

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Phrasing crisis communication : how are distinct crisis response strategies put into words?

Gijs Fannes, An-Sofie Claeys (UGent) and Baldwin Van Gorp

(2025) BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY. p.1-26
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- Conference Paper
Balancing words during a crisis: Public relations and legal perspectives on language in crisis communication

Gijs Fannes, Laurence Balliu (UGent) , An-Sofie Claeys (UGent) and Baldwin Van Gorp

(2025) Etmaal van de Communicatiewetenschap 2025, Abstracts.
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Using state-of-the-art emotion detection models in a crisis communication context

Luna De Bruyne (UGent) , Toni G.L.A. van der Meer, Orphée De Clercq (UGent) and Veronique Hoste (UGent)

(2024) COMPUTATIONAL COMMUNICATION RESEARCH. 6(1). p.1-45
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Community relations under pressure : local residents’ perceptions of corporate crisis communication

Laurence Balliu (UGent) , An-Sofie Claeys (UGent) and Sarah Van Leuven (UGent)

(2024) JOURNAL OF APPLIED COMMUNICATION RESEARCH. 52(4). p.455-474
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Investor reactions to apologies for financial misconduct

Fynn Ohlrogge, Kris Hardies and An-Sofie Claeys (UGent)

(2024) ACCOUNTING ORGANIZATIONS AND SOCIETY. 112.
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- Conference Paper
Public relations practitioners’ role in organizational crisis decision-making

Laurence Balliu (UGent) and An-Sofie Claeys (UGent)

(2024) ECREA 2024: electronic Book of Abstracts.
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From message to messenger : should politicians lead-by-example to increase compliance with public health directives?

An-Sofie Claeys (UGent) and Aurélie De Waele (UGent)

(2023) HEALTH COMMUNICATION. 38(14). p.3393-3408
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The ambassadorship potential of employees : examining the impact of work-related social media posts on consumer attitudes and behaviors

Ellen Soens (UGent) and An-Sofie Claeys (UGent)

(2023) PUBLIC RELATIONS REVIEW. 49(5).
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Living through the crisis : exploring a victim-oriented approach to crisis communication theory

Laurence Balliu (UGent) and An-Sofie Claeys (UGent)

(2023) Etmaal van de Communicatiewetenschap 2023, Abstracts. p.375-377
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Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

Gijs Fannes and An-Sofie Claeys (UGent)

(2023) JOURNAL OF LANGUAGE AND SOCIAL PSYCHOLOGY. 42(1). p.3-30

Academic Bibliography

Phrasing crisis communication : how are distinct crisis response strategies put into words?

Balancing words during a crisis: Public relations and legal perspectives on language in crisis communication

Using state-of-the-art emotion detection models in a crisis communication context

Community relations under pressure : local residents’ perceptions of corporate crisis communication

Investor reactions to apologies for financial misconduct

Public relations practitioners’ role in organizational crisis decision-making

From message to messenger : should politicians lead-by-example to increase compliance with public health directives?

The ambassadorship potential of employees : examining the impact of work-related social media posts on consumer attitudes and behaviors

Living through the crisis : exploring a victim-oriented approach to crisis communication theory

Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

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