Show
Sort by
-
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
-
How consumers’ values influence responses to male and female gender role stereotyping in advertising
-
A typology of cause-related marketing approaches in European professional basketball
-
'We(b) care' How review set balance moderates the appropriate response strategy to negative online reviews
-
The impact of communicating conflicting risk and benefit messages: an experimental study on red meat information