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Exploring satisfaction with air-HSR intermodal services : a Bayesian network analysis
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Three decades of customer value research : paradigmatic roots and future research avenues
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
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Intention to shoplift : on the importance of dimensions of propensity in an integrated informal control/lifestyle model
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Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
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How technical and functional service quality drive consumer happiness Moderating influences of channel usage
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The cumulative effect of satisfaction with discrete transactions on share of wallet