Ghent University Academic Bibliography

Your filters: cql: keyword exact "APOLOGIES"

Add to list
- Journal Article
- A2
- open access
Phrasing crisis communication : how are distinct crisis response strategies put into words?

Gijs Fannes, An-Sofie Claeys (UGent) and Baldwin Van Gorp

(2026) BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY. p.1-26
Add to list
The role of apologies in corporate crisis communication : towards alignment between legal and reputational concerns

Laurence Balliu (UGent) and An-Sofie Claeys (UGent)

(2026) Symposium apologies & law : intersections, tensions, and transformation 2026, Abstracts.
Add to list
Oops! Sorry, my bad : how apologizing for trivial mistakes in direct email campaigns leads to positive customer evaluations

Laura De Kerpel (UGent) , Anneleen Van Kerckhove (UGent) and Tina Tessitore (UGent)

(2025) INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING. 42(3). p.752-767
Add to list
- Journal Article
- A2
- open access
Diverging grammaticalization patterns across Spanish varieties : the case of perdón in Mexican and peninsular Spanish

Marlies Jansegers (UGent) , Chantal Melis and Jennie Elenor Arrington Báez

(2024) LANGUAGES. 9(1).
Add to list
- Journal Article
- A1
- open access
Investor reactions to apologies for financial misconduct

Fynn Ohlrogge, Kris Hardies and An-Sofie Claeys (UGent)

(2024) ACCOUNTING ORGANIZATIONS AND SOCIETY. 112.
Add to list
- Journal Article
- A1
- open access
Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

Gijs Fannes and An-Sofie Claeys (UGent)

(2023) JOURNAL OF LANGUAGE AND SOCIAL PSYCHOLOGY. 42(1). p.3-30
Add to list
- Journal Article
- A1
- open access
'Het spijt me (niet)' : herstel na een verontschuldiging door een mannelijke versus vrouwelijke CEO

Aylin Koçak (UGent) , Claudia Rooman (UGent) and Eva Derous (UGent)

(2023) GEDRAG & ORGANISATIE. 36(1). p.32-56
Add to list
- Conference Paper
- C1
- open access
Starting with an apology : paving the way to consumer persuasion?

Laura De Kerpel (UGent)

(2019) Confronting both good and evil with consumer psychology : SCP 2019 Annual Conference : proceedings.
Add to list
The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation

Lieze Schoofs (UGent) , An-Sofie Claeys (UGent) , Aurélie De Waele (UGent) and Veroline Cauberghe (UGent)

(2019) PUBLIC RELATIONS REVIEW. 45(5).
Add to list
Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy

Hannelore Crijns (UGent) , An-Sofie Claeys (UGent) , Veroline Cauberghe (UGent) and Liselot Hudders (UGent)

(2017) JOURNAL OF BUSINESS RESEARCH. 79. p.143-151

Academic Bibliography

Phrasing crisis communication : how are distinct crisis response strategies put into words?

The role of apologies in corporate crisis communication : towards alignment between legal and reputational concerns

Oops! Sorry, my bad : how apologizing for trivial mistakes in direct email campaigns leads to positive customer evaluations

Diverging grammaticalization patterns across Spanish varieties : the case of perdón in Mexican and peninsular Spanish

Investor reactions to apologies for financial misconduct

Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies

'Het spijt me (niet)' : herstel na een verontschuldiging door een mannelijke versus vrouwelijke CEO

Starting with an apology : paving the way to consumer persuasion?

The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation

Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy

Contents

Support

Contact