Ghent University Academic Bibliography

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- Journal Article
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Piloting personalization research through data-rich environments : a literature review and future research agenda

Khalid Mehmood (UGent) , Katrien Verleye (UGent) , Arne De Keyser and Bart Larivière (UGent)

(2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.520-552
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- Journal Article
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Realizing the economic and circular potential of sharing business models by engaging consumers

Marie-Julie De Bruyne (UGent) and Katrien Verleye (UGent)

(2023) JOURNAL OF SERVICE MANAGEMENT. 34(3). p.493-519
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People-planet-profits for a sustainable world : integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

Bart Larivière (UGent) and Edith Gloria Smit

(2022) JOURNAL OF SERVICE MANAGEMENT. 33(4/5). p.507-519
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Communication in service ecosystems through value propositions : dilemmas and future research avenues

Katrien Verleye (UGent) and Bryan Reber

(2022) JOURNAL OF SERVICE MANAGEMENT. 33(4/5). p.578-588
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Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq (UGent) , Katrien Verleye (UGent) , Bart Larivière (UGent) , Jeroen Trybou (UGent) and Paul Gemmel (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(3). p.438-458
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From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens (UGent) and Katrien Verleye (UGent)

(2021) JOURNAL OF SERVICE MANAGEMENT. 32(4). p.533-559
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Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Sam Van der Linden (UGent) , Stef Nimmegeers, Kristof Geskens (UGent) and Bert Weijters (UGent)

(2020) JOURNAL OF SERVICE MANAGEMENT. 31(3). p.535-562
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- Miscellaneous
Moving forward and making an impact in service research : from research priorities to research methodologies

Bart Larivière (UGent) and Jay Kandampully

(2019) JOURNAL OF SERVICE MANAGEMENT. 30(5). p.521-523
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A roadmap for driving customer word-of-mouth

Timothy Lee Keiningham, Roland T. Rust, Bart Larivière (UGent) , Lerzan Aksoy and Luke Williams

(2018) JOURNAL OF SERVICE MANAGEMENT. 29(1). p.2-38

Academic Bibliography

Piloting personalization research through data-rich environments : a literature review and future research agenda

Realizing the economic and circular potential of sharing business models by engaging consumers

People-planet-profits for a sustainable world : integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

Communication in service ecosystems through value propositions : dilemmas and future research avenues

Implications of customer participation in outsourcing non-core services to third parties

From third party to significant other for service encounters : a systematic review on third-party roles and their implications

Demographic and attitudinal antecedents of consumers' use and self-investment trajectories over time in an online TV content platform

Moving forward and making an impact in service research : from research priorities to research methodologies

A roadmap for driving customer word-of-mouth

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